Frequently asked questions
Why does CleaneRrr need photo access?
The app needs access to show your photos, organise albums, find exact copies, and submit confirmed deletion requests.
Does CleaneRrr upload my photos?
No. CleaneRrr processes photo content on your iPhone and does not upload your library to its own servers.
Where do deleted photos go?
Apple Photos normally moves deleted items to Recently Deleted. Apple controls that folder and its retention period.
Why does a duplicate group stay locked?
The largest duplicate group opens first. A rewarded advertisement unlocks each additional group.
Why is an advertisement unavailable?
Check your connection and try again. Consent choices, region, and current ad inventory can affect availability.
Troubleshooting
Photos do not appear
Open iOS Settings, select CleaneRrr, and review Photos access. Select more photos if access is limited.
A scan takes time
Keep CleaneRrr open while the scan starts. Large libraries and iCloud downloads can extend scan time.
A deletion does not complete
Confirm the Apple Photos request. Then review the deletion queue and your Photos permissions.
Contact
Email support@krabchuk.me. Include your iOS version and a short problem description.